Store logo

Are you over 18?

All purchasers must confirm they are of legal age before entering the site. Age verification may be required before checkout or upon delivery, depending on local laws.

We ship only where permitted by law.

Privacy and Cookie Policy

This Privacy & Cookie Policy explains how SnusPouch (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit our website, place an order, or otherwise interact with our services (collectively, the “Services”).

We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws.

By using our website, you acknowledge that you have read and understood this, Policy.



1. Information We Collect


We collect personal data in the following categories:

  • Device & Usage Information: Automatically collected when you browse our website, including: IP address, Browser type and version, Operating system, Device identifiers, Referring and exit pages, Pages viewed and interaction data, Cookies and similar tracking technologies
  • Order & Contact Information: Provided directly by you when placing an order or contacting us, including: Full name, Email address, Billing and shipping address, Phone number, Order details and history, Payment-related information (processed securely by third-party payment providers), We do not store full payment card details on our servers


2. How We Use Your Information


We process personal data only where legally permitted and for purposes including:

  • Processing and fulfilling orders
  • Managing payments, shipping, and order confirmations
  • Providing customer support and responding to enquiries
  • Preventing fraud and ensuring website security
  • Improving website performance and user experience
  • Sending marketing communications, where you have given consent
  • Complying with legal and regulatory obligations


3. Legal Basis for Processing (GDPR)


We process your data based on one or more of the following legal grounds:

  • Performance of a contract (e.g. fulfilling orders)
  • Legal obligations (e.g. accounting and tax compliance)
  • Legitimate interests (e.g. fraud prevention, service improvement)
  • Consent (e.g. marketing emails, non-essential cookies)
  • You may withdraw consent at any time where processing is based on consent


4. Sharing Your Information


We do not sell your personal data. We may share data only with:


a. Service Providers:

Trusted third parties that assist with:

  • Payment processing
  • Order fulfillment and delivery
  • Website hosting and analytics
  • Marketing and email services

These service providers are granted access only to the information necessary to perform their specific functions and are contractually obligated to protect your data and use it solely for authorized purposes.


b. Legal & Regulatory Authorities

Where required by law, court order, or regulatory request.


c. Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the business, subject to continued protection.



5. Cookies & Tracking Technologies


We use cookies and similar technologies to enhance website functionality and user experience. Cookie Categories We Use:

  • Strictly Necessary – Essential for website operation and security
  • Performance & Analytics – Help us understand site usage and improve performance
  • Functionality – Remember user preferences
  • Targeting & Marketing – Used for personalised advertising (only with consent)

You can manage or withdraw cookie consent at any time via our cookie banner or browser settings. Disabling certain cookies may affect website functionality.



6. Your Rights Under GDPR


If you are in the EU or EEA, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (where legally permitted)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with your local data protection authority

To exercise your rights, please contact us using the details below.



7. Data Retention


We retain personal data only for as long as necessary to:

  • Fulfil contractual obligations
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • When data is no longer required, it is securely deleted or anonymised.


8. Data Security


We implement appropriate technical and organisational security measures to protect personal data, including encryption, access controls, and secure servers.


While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.



9. Children’s Privacy


Our website and products are intended for adults only.


We do not knowingly collect personal data from individuals under the age of 18. If such data is identified, it will be deleted promptly.



10. Changes to This Policy


We may update this Privacy & Cookie Policy to reflect legal, technical, or operational changes.


Any updates will be published on this page, and the “Last Updated” date will be revised accordingly. Continued use of the Services constitutes acceptance of the updated Policy.



11. Contact Information


For privacy-related enquiries or to exercise your data protection rights, please contact us:


Email: privacy@snuspouch.com


Address:
SnusPouch Nord AB,
Vasagatan 28,
111 20 Stockholm,
Sweden



We aim to respond to all requests within 30 days, as required by GDPR.