Welcome to SnusPouch

Orders are typically processed within 3–5 business days, excluding weekends and public holidays, after payment confirmation. 

Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a shipping confirmation email. 

Shipping costs are calculated and displayed at checkout based on your delivery location and selected shipping method. 

Estimated delivery times vary by country and will be shown during checkout. Delivery timeframes are indicative and may differ depending on carrier operations and customs procedures. 

Any applicable free shipping offers will be clearly stated at checkout. 

Once your order has been shipped, you will receive an email containing tracking information. You can monitor your shipment using the provided tracking link until delivery. 

Tracking is available for all supported shipping methods. 

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances beyond our control, including carrier delays, customs processing, weather conditions, or peak demand periods. 

If a significant delay occurs, we will notify you using the contact details provided at checkout. 

We currently do not ship to:  P.O. boxes, Parcel lockers, Locations where the delivery of nicotine products is restricted or prohibited by local regulations 

It is the customer’s responsibility to ensure that ordering and receiving nicotine products is permitted in their country or region. 

If you are unsure about delivery availability, please contact us before placing an order. 

SnusPouch is not responsible for packages marked as successfully delivered by the carrier to the address provided at checkout. 

If your package is lost or missing, please contact our support team as soon as possible with your order number and tracking details. We will assist in initiating an investigation with the carrier where applicable. 

For packages marked as delivered but not received, we recommend contacting the carrier directly and, if necessary, filing a claim.