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Are you over 18?

All purchasers must confirm they are of legal age before entering the site. Age verification may be required before checkout or upon delivery, depending on local laws.

We ship only where permitted by law.

Return & Refund Policy

 

At SnusPouch, we aim to offer a clear and straightforward returns process. This policy explains when returns are accepted and how refunds are handled. 


Returns Eligibility 

 

Customers may request a return within 30 days of receiving their order. 

To qualify for a return, items must:

  • Be unused and unopened
  • Remain in their original packaging with all labels intact 
  • Be accompanied by valid proof of purchase 

 

The following items are not eligible for return: 

  • Opened or used nicotine products
  • Items marked as final sale 
  • Gift cards or promotional items

 

Requesting a Return

 

To begin a return, please contact our support team at support@snuspouch.com. 

Do not send items back without prior approval. Once your return request is reviewed and approved, you will receive instructions and the correct return address. 

Returns sent without authorisation may be rejected. 

 

Damaged or Incorrect Orders

 

Please check your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, notify us as soon as possible. 

We will assess the issue and arrange a replacement or refund where appropriate. 

 

Items That Cannot Be Returned

 

For health and safety reasons, we are unable to accept returns for:

  • Opened cans or packaging
  • Used products 
  • Items identified as non-returnable at the time of purchase

If you are unsure whether your item qualifies, contact our support team before initiating a return. 

 

Exchanges

 

  • We do not offer direct exchanges. 
  • If you wish to receive a different item, please complete an approved return and place a new order separately. This ensures faster processing and availability. 

 

Refund Processing 

 

  • Once your return has been received and inspected, we will notify you of the outcome.
  • Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
  • If you have not received your refund within 15 business days of approval, please contact our support team. 

 

Contact

 

  • For questions regarding returns or refunds, reach out to us at:
  • Email: support@snuspouch.com
  • Our team is happy to assist and ensure your experience remains smooth and transparent.